Refund & Cancellation Policy

1.1. This Refund and Cancellation Policy (“Policy”) constitutes a legally binding document between Tewari Digital (“Service Provider”, “We”, “Us”) having its principal place of business at 86, Nakari Mondal Road, Kanchrapara, North 24 Parganas, Kolkata, West Bengal - 743145, and the client, applicant, entrepreneur, or corporate entity (“Client”, “User”, “You”) engaging our services.

1.2. This Policy is drafted in strict adherence to the provisions of the Indian Contract Act, 1872, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000. By remitting payment, submitting KYC documents, or approving a project estimate, the Client unequivocally agrees to the terms articulated herein.

2.1. The Client acknowledges that invoices raised by Tewari Digital for Legal and Business Registration Assistance are divided into two distinct components:

• Component A — Statutory / Government Challan Fees: Amounts collected on behalf of the Client solely for onward transmission to official government portals (including but not limited to the Ministry of Corporate Affairs (MCA), Goods and Services Tax Network (GSTN), Food Safety and Standards Authority of India (FoSCoS/FSSAI), and Directorate of MSME).
• Component B — Professional Service / Advisory Fees: Remuneration charged by Tewari Digital for document scrutiny, form preparation, digital signature assistance, draft agreements, advisory support, and procedural follow-up.

2.2. Under no circumstances shall Component A (Government Challan Fees) be refundable once the statutory challan has been generated or paid on the designated government repository.

3.1. Strict Non-Refundability of Official Fees: Once statutory fees have been deposited with the relevant government authority, the funds become sovereign property of the Union of India or respective State Government. Tewari Digital possesses no legal or operational authority to recall or refund such statutory disbursements.

3.2. Specific non-refundable statutory items include:

• GST Registration: Any late fees, penalties, or statutory security deposits mandated by the jurisdictional tax officer.
• Private Limited / LLP / OPC Incorporation: RUN / SPICe+ Part A name reservation fees, MCA filing fees, state stamp duties, Director Identification Number (DIN/DPIN) allotment fees, and Digital Signature Certificate (DSC) issuance costs incurred through certifying authorities.
• FSSAI License / Registration: Application and inspection fees credited to the FoSCoS portal treasury.
• Trade Licenses & Auxiliary Approvals: Municipal corporation inspection fees and municipal development levies.

4.1. If a Client elects to cancel an order for legal and business registration assistance, the refund of Component B (Professional Service Fees) shall be governed strictly by the execution stage of the engagement:

* Note: If an application is rejected solely due to an administrative oversight attributable directly to Tewari Digital without contributory negligence by the Client, Tewari Digital shall re-file the application at zero additional professional cost.

5.1. Website Development & Custom Software: Development projects are scheduled in milestones under an agreed Scope of Work (SOW). Cancellation requests must be issued in writing via email to [email protected].

5.2. Billing Software & POS Systems: Software license fees, setup configurations, and custom receipt template designs are non-refundable once software credentials or license keys have been issued to the Client.

5.3. Digital Marketing & SEO Retainers: Monthly retainer agreements operate on a prepaid 30-day calendar cycle. Notice of non-renewal must be provided at least 10 calendar days prior to the beginning of the next monthly cycle. Fees paid for past or ongoing months are non-refundable.

6.1. Domain Name Registrations & Transfers: All domain name purchases (.com, .in, .co.in, .org, .net, etc.) are processed through authorized ICANN and National Internet e-Exchange of India (NIXI) accredited registrars. Under international and national domain registry regulations, domain purchases are 100% irrevocable and non-refundable once registered.

6.2. Shared / Cloud Web Hosting: Cancellation of new web hosting accounts requested within 14 calendar days of initial purchase is eligible for a pro-rated refund of the hosting service fee, excluding domain registration, SSL setup fees, and server administrative configurations.

6.3. WHMCS Themes & Custom Modules: Custom WHMCS modules, downloadable files, and bespoke CSS/PHP themes are non-tangible irrevocable digital goods; refunds are not issued once files are delivered.

7.1. All sanctioned refunds are processed in Indian National Rupees (INR) exclusively through original banking channels (Direct Bank Transfer via NEFT/RTGS, UPI, or through the payment gateway used during initial checkout) in accordance with the Reserve Bank of India (RBI) Master Directions on Electronic Payments.

7.2. Turnaround Time: Once a refund request is formally audited and approved by our accounts department, the payout will be initiated within 7 to 10 working days. The time required for the funds to reflect in the Client’s account is subject to inter-bank clearing cycles and gateway clearing procedures.

7.3. Cash refunds are strictly prohibited to maintain audit trails compliant with the Prevention of Money Laundering Act, 2002 (PMLA) and GST accounting regulations.

8.1. Neither party shall be held in breach of contract or liable for refunds where procedural delays result from Force Majeure events or circumstances beyond reasonable human control, including but not limited to:

• Government portal technical outages, maintenance windows, or system glitches on the MCA V3 portal, GSTN portal, FoSCoS portal, or Udyam server.
• Nationwide changes in statutory policies, GST rate restructuring, or amendments in corporate compliance laws introduced by the Ministry of Finance or Parliament of India.
• Telecom network disruptions, state-mandated internet suspensions, strikes, cyberattacks, or natural disasters.

9.1. In the event of any grievance, billing divergence, or dispute arising out of this Policy, the Client agrees to submit a formal written notice to [email protected] detailing the transaction ID, invoice number, and factual basis of the grievance.

9.2. Both parties mutually commit to engage in good-faith informal conciliation for a mandatory period of thirty (30) calendar days from the date of receipt of the written grievance notice prior to initiating any formal legal or consumer forum proceeding.

10.1. This Policy, its interpretation, validity, and enforcement shall be governed by, construed, and enforced exclusively in accordance with the Laws of the Republic of India.

10.2. Subject to the conciliation procedure set out in Clause 9, the competent civil courts, consumer disputes redressal commissions, and judicial authorities situated at Barrackpore / Kolkata, North 24 Parganas, West Bengal, India shall possess sole and exclusive territorial and subject-matter jurisdiction over any dispute or proceeding arising under or in connection with this Policy.